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Support Coordination

Get more from your NDIS plan

We help you understand your funding, connect with quality providers, solve problems when things go wrong, and prepare for plan reviews with confidence.

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Support Coordination

Every coordination hour should create outcomes

Your NDIS funding is valuable.

We focus on practical action, provider engagement, problem solving, and building your confidence and independence.

The goal is not dependence on a coordinator.

The goal is greater choice and control.

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Support Coordination

Solutions when challenges arise

When services break down, providers become unavailable, or your circumstances change, we help you navigate the situation and identify practical next steps.

You don't have to manage it alone.

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Support Coordination

Referring someone?

We accept referrals from:

✅ Plan Managers ✅ Allied Health Professionals ✅ Hospitals ✅ Guardians ✅ Families ✅ Existing Providers

Australia-wide referrals welcome.

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Support Coordination

NDIS Support Coordination available Australia-wide, with a strong understanding of NSW and regional communities.

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Independent, participant-led Support Coordination available across Australia

Most Support Coordination activities can be delivered remotely, allowing us to work with participants regardless of where they live.

✅ Video appointments
✅ Phone-based support
✅ Provider sourcing and engagement
✅ Service coordination
✅ Plan implementation
✅ Review preparation
✅ Crisis response and problem-solving

Do you want to get more from your NDIS plan?

We help you understand and get the most from your NDIS Plan, connect the right supports, and build greater choice and control

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Your NDIS journey starts here

Simple, practical support every step of the way.

Our goal is simple: greater confidence, choice and control.

Talk

Talk

Tell us about your goals and situation.
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Let's start with a conversation

The first step is simply getting to know you and understanding what matters most to you.

What we'll discuss

✓ Your goals

✓ Current supports

✓ Challenges

✓ Priorities

✓ NDIS plan

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Understand

Understand

Understand your plan, goals and supports.
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Understand your plan

We take the time to understand your NDIS plan, goals, current supports and circumstances. Together, we identify what is working well, where support may be needed and the outcomes you want to achieve.
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Plan

Plan

Create a clear path forward
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Create a clear path forward

Once we understand your goals and circumstances, we help identify priorities, available options and practical next steps. The aim is to create a clear and achievable plan that supports your NDIS journey.
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Connect

Connect

Connect with the right providers and supports.
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Connect

Turning your plan into real support

Having a plan is one thing. Putting it into action is another.

We help you identify and connect with providers that match your goals, preferences and support needs. This includes exploring local options, making introductions, understanding service agreements and helping you choose supports that work for you.

Our role is to make the process simpler, so you can move from planning to action with confidence.

How we can help:

  • Identify suitable providers and services
  • Explain your available options
  • Support provider introductions and referrals
  • Review service agreements and expectations
  • Help establish your support team
  • Ensure supports align with your goals

Outcome:
A connected and coordinated support team that is ready to help you work towards your goals.

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Coordinate

Coordinate

Solve problems & keep supports working.
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Coordinate supports

When multiple services are involved, we help keep everyone informed, address challenges as they arise and support effective communication across your support network.
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Grow

Grow

Build confidence and independence.
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Build confidence and independence

Support Coordination is not about creating dependence. We focus on building your confidence, knowledge and decision-making skills so you can exercise greater choice and control over your supports.
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Not sure where to start?

Whether you’re new to the NDIS, looking for Support Coordination, or referring someone you support, we’re here to help.
Start a Referral Or
Book a Meet & Greet

Which support is right for you?

Everyone’s situation is different. The right support depends on your goals, circumstances and how much assistance you need to use your NDIS plan effectively.
Getting started

Level 1 Support

Support Connection

Best suited if:


→ You are new to the NDIS
→ You want help connecting with supports
→ You want to build confidence and independence
 
Helping you connect with supports and build confidence.

Ideal if you are new to the NDIS or need help getting started.

We help identify providers that align with your goals, preferences and support needs, making it easier to get started with the right services.

We can help you make initial contact with providers, explain your support needs and assist with getting services established.

Build your understanding of how the NDIS operates, including budgets, service bookings, provider arrangements and participant responsibilities.

The goal is greater confidence, choice and control. We help develop the skills and knowledge needed to manage supports more independently over time.

More active support

Level 2 Support

Support Coordination

Best suited if:

→ Multiple providers are involved
→ Circumstances are changing
→ You need ongoing coordinating support
 
Helping you coordinate supports and overcome challenges.

We help bring providers, informal supports and services together around your goals, encouraging communication and collaboration across your support network.

When things aren't working, we help identify practical solutions and next steps.

Support through provider changes, life transitions and evolving support needs.

Keep support teams communicating and working together effectively.

Identify progress, emerging needs and prepare for future planning discussions.
Let's talk about your plan

We’ll help you understand your options, explore your circumstances and identify the most suitable next step.

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Why participants and families choose us?

At IncludeCare, we provide independent, participant-led Support Coordination focused on choice, control and outcomes.

National Reach. Personal Support.

We combine the responsiveness of a boutique provider with the ability to support participants across Australia. The focus is always on practical outcomes, choice and control, and helping supports work together.

National Reach. Personal Support.

We combine the responsiveness of a boutique provider with the ability to support participants across Australia. The focus is always on practical outcomes, choice and control, and helping supports work together.

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Practical Support

We focus on practical action, follow-through and helping supports work in everyday life. The goal is meaningful progress, not paperwork.

Practical Support

We focus on action, follow-through and helping supports work in everyday life. The goal is progress, not paperwork.

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Responsive Communication

Clear communication matters. We provide timely updates and work collaboratively with participants, families, nominees and service providers.

Responsive Communication

Stay informed with timely updates, clear advice and proactive communication between participants, families, providers and other stakeholders.

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Problem Solving

When circumstances change or challenges arise, we help identify practical solutions, overcome barriers and coordinate the next steps.

Problem Solving

When challenges arise, we work with you to explore practical solutions, overcome barriers and keep your supports moving forward.

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Choice and Control

We help you understand your options and make informed decisions about the supports that are right for you.

Choice and Control

We provide information, guidance and options so you can make informed decisions about your supports and exercise genuine choice and control.

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Participant-Led Approach

We work alongside you to understand what matters most, ensuring your goals, preferences and priorities guide the decisions, supports and outcomes that are important to you.

Participant-Led Approach

We work alongside you, respecting your preferences and supporting the outcomes that matter most to you.

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Your first step from a plan to real, working support.

A new NDIS plan can feel like a locked door. That’s why connecting with your support is important. 
At IncludeCare, we provide the gentle hand that helps you open the door — understanding your plan, finding the right supports, and building the confidence to take the lead yourself.

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How support coordination can help

Support Coordination helps you understand your plan, connect with the right supports and build the confidence to navigate the NDIS more independently over time.
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Understand your plan

We help you make sense of your NDIS funding, support categories and available options, so you can make informed decisions with confidence.

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Build the Right Support Team

Finding the right supports can be challenging. We help you explore your options and connect with providers that align with your goals and preferences.

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Keep Things Moving

From service agreements to provider communication, we help remove barriers and keep your supports working smoothly.

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Bring Supports Together

When multiple services are involved, we help coordinate communication and collaboration so everyone is working toward the same goals.

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Navigate Challenges

When circumstances change or unexpected issues arise, we help identify solutions and support you through the next steps.

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Plan Ahead with Confidence

We help monitor progress, prepare for plan reviews and make the most of the supports available within your NDIS plan.

We help you put your NDIS plan into action

Understanding your plan is one thing. Using it confidently is another. 

We help connect the right supports, solve challenges and keep things moving.

  • Understand your plan

    We help make sense of budgets, funding categories and available options.

  • Connect the right supports

    We help identify and connect with services that fit your goals and needs.

  • Build confidence and independence

    Develop greater confidence, choice and control over time.

Let's talk about your plan

Book a free Meet & Greet and we’ll help you understand your plan, explore your options and identify practical next steps.

Start a Referral Or
Book a Meet & Greet

Free initial Meet & Greet • No obligation

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Understanding your Support Coordination Funding

Support Coordination is usually funded through the Capacity Building section of your NDIS plan. If funding is included, it can be used to help you understand your plan, connect supports and build confidence using your funding.
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Check your plan

Support Coordination must be included in your NDIS plan before it can be used.
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Understand your funding

Your plan may include a set amount of Support Coordination funding to help you implement and use your plan effectively.
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Put it into action

Support Coordination funding can be used for practical tasks such as connecting supports, solving problems and coordinating services.
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Build independence

The long-term goal is greater confidence, choice and control so you can manage supports more independently over time.
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Funded under 'Capacity Building'

Support Coordination is usually funded separately from Core supports.

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Separate from everyday supports

Support Coordination funding is intended for coordination activities, not day-to-day support worker hours.

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You choose your provider

You have choice and control over who provides your Support Coordination.

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Designed to build independence

The goal is to build confidence and skills over time, not long-term reliance.

Have a question for us?

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Schedule a call

The right option depends on your circumstances, goals and the level of support you need. Some participants only need help getting started, while others require ongoing coordination and problem solving. We can discuss your situation and help explain the available options.

The right option depends on your circumstances, goals and the level of support you need. Some participants only need help getting started, while others require ongoing coordination and problem solving. We can discuss your situation and help explain the available options.

Yes. We can help you understand your plan, identify suitable supports, connect with providers and build confidence using your funding.

Yes. Support Coordination and Support Connection are funded supports and generally need to be included in your NDIS plan. If you're unsure whether you have funding available, we can help you understand your plan.

Yes. NDIS participants have choice and control over who provides their supports. If you are currently working with another provider and would like to explore your options, we can discuss the transition process.

Yes. We can help identify providers, discuss available options and connect you with services that align with your goals, preferences and support needs.
 
An important aspect is that we stay independent throughout. We help you choose the best providers for you, not just our own services.

If circumstances change, providers become unavailable or challenges arise, we can help explore options, coordinate next steps and support you to get things back on track.

Yes. We can help identify progress, discuss current support needs and prepare information that may assist with future planning conversations and reassessments.

A Support Coordinator helps participants understand their plan, connect with providers, coordinate supports, solve problems when challenges arise and build the confidence to use their NDIS funding effectively.